Project
OSS review toolkit
Year
2024
Service
UX Design
OSS review toolkit
Project Overview
Our mission was clear: to create a streamlined tool that mitigates OSS compliance risks, supports faster go-to-market timelines, and reduces legal costs. By consolidating OSS component management, legal checks, and license compliance in one interface, this tool was envisioned to become a cornerstone of the company’s legal and compliance operations.
Project Overview
Our mission was clear: to create a streamlined tool that mitigates OSS compliance risks, supports faster go-to-market timelines, and reduces legal costs. By consolidating OSS component management, legal checks, and license compliance in one interface, this tool was envisioned to become a cornerstone of the company’s legal and compliance operations.
The Problem
Software companies face challenges in mitigating OSS compliance risks, navigating complex legal checks, and managing license adherence, all of which slow development cycles and inflate costs. The OSS Review Toolkit addresses these pain points by streamlining compliance workflows, automating repetitive tasks, and enabling faster, risk-aware decision-making for legal and compliance teams.
The Problem
Software companies face challenges in mitigating OSS compliance risks, navigating complex legal checks, and managing license adherence, all of which slow development cycles and inflate costs. The OSS Review Toolkit addresses these pain points by streamlining compliance workflows, automating repetitive tasks, and enabling faster, risk-aware decision-making for legal and compliance teams.
The Solution
To address the challenges in the OSS review process for the telecom giant, we conducted comprehensive research involving 12 interviews across four user groups over 20 days. Pain points like inefficiency, scattered information, unintuitive navigation, and lack of automation were categorized into three primary areas: Findability, Efficiency, and Customization. By mapping user journeys, we identified critical touchpoints and key interactions, revealing opportunities to streamline processes, reduce cognitive load, and enhance task completion. This groundwork provided a clear understanding of user needs and priorities.
The solution focuses on revamping the outdated desktop application with a modern, user-centric design approach. The new design aims to centralize information, integrate automation, and introduce dynamic customization features to meet diverse user needs. Enhanced reporting, intuitive navigation, and optimized app performance are key components to improve overall efficiency and usability. By aligning with user expectations, the solution aspires to deliver a cohesive and future-ready experience.
The Solution
To address the challenges in the OSS review process for the telecom giant, we conducted comprehensive research involving 12 interviews across four user groups over 20 days. Pain points like inefficiency, scattered information, unintuitive navigation, and lack of automation were categorized into three primary areas: Findability, Efficiency, and Customization. By mapping user journeys, we identified critical touchpoints and key interactions, revealing opportunities to streamline processes, reduce cognitive load, and enhance task completion. This groundwork provided a clear understanding of user needs and priorities.
The solution focuses on revamping the outdated desktop application with a modern, user-centric design approach. The new design aims to centralize information, integrate automation, and introduce dynamic customization features to meet diverse user needs. Enhanced reporting, intuitive navigation, and optimized app performance are key components to improve overall efficiency and usability. By aligning with user expectations, the solution aspires to deliver a cohesive and future-ready experience.
Design Approach
The 4D method—Discover, Define, Design, Deliver—guided our journey to reimagine the OSS internal review kit for legal, compliance, and intellectual property teams of a leading software company. We began with Discovery, immersing ourselves in user research to uncover pain points and understand the complex workflows of these specialized teams. Armed with insights, we moved to Define, crystallizing key challenges into actionable goals focused on Findability, Efficiency, and Customization, we crafted user stories to tackle each and every problem individually. In the Design phase, we crafted intuitive solutions, blending automation, centralized data access, and tailored interfaces. Finally, in Deliver, we transformed concepts into a robust, user-centric system, elevating the team's capabilities and setting a new standard for enterprise tools.
Design Approach
The 4D method—Discover, Define, Design, Deliver—guided our journey to reimagine the OSS internal review kit for legal, compliance, and intellectual property teams of a leading software company. We began with Discovery, immersing ourselves in user research to uncover pain points and understand the complex workflows of these specialized teams. Armed with insights, we moved to Define, crystallizing key challenges into actionable goals focused on Findability, Efficiency, and Customization, we crafted user stories to tackle each and every problem individually. In the Design phase, we crafted intuitive solutions, blending automation, centralized data access, and tailored interfaces. Finally, in Deliver, we transformed concepts into a robust, user-centric system, elevating the team's capabilities and setting a new standard for enterprise tools.
User Research
Navigating a maze of complexities, our journey to craft the OSS internal review kit was both challenging and rewarding. From the outset, the path to approval was fraught with shifting expectations, pushing us to adopt an agile, iterative approach. We began by segmenting the vast workflows into digestible chunks, each tailored to the distinct needs of the R&D, IPR, and L&C teams. Key flows included landing screens for each team, creating certificates, uploading packages into certificates, linking components and certificates, reviewing packages, and final approvals.
User Research
Navigating a maze of complexities, our journey to craft the OSS internal review kit was both challenging and rewarding. From the outset, the path to approval was fraught with shifting expectations, pushing us to adopt an agile, iterative approach. We began by segmenting the vast workflows into digestible chunks, each tailored to the distinct needs of the R&D, IPR, and L&C teams. Key flows included landing screens for each team, creating certificates, uploading packages into certificates, linking components and certificates, reviewing packages, and final approvals.
Key Insights and Outcomes
Each user story was meticulously mapped into user flows, which were then refined and approved through constant collaboration with the client. Leveraging their extensive design system, we seamlessly transitioned from approved flows to high-fidelity screens, ensuring precision and consistency. This iterative approach allowed us to stay nimble, delivering a solution that exceeded expectations. The project culminated not only in a highly efficient and user-centric product but also earned us the client’s trust, leading to further engagements and cementing our reputation for handling complexity with finesse.
Key Insights and Outcomes
Each user story was meticulously mapped into user flows, which were then refined and approved through constant collaboration with the client. Leveraging their extensive design system, we seamlessly transitioned from approved flows to high-fidelity screens, ensuring precision and consistency. This iterative approach allowed us to stay nimble, delivering a solution that exceeded expectations. The project culminated not only in a highly efficient and user-centric product but also earned us the client’s trust, leading to further engagements and cementing our reputation for handling complexity with finesse.
Value addition
The project posed significant challenges as we navigated an unclear existing flow and collaborated with a client who lacked a defined vision for the new application. Despite these obstacles, our team embraced the complexity with determination and ingenuity, turning every challenge into an opportunity to excel. We worked tirelessly to decode the outdated system and aligned ourselves with the client's evolving expectations.
Value addition
The project posed significant challenges as we navigated an unclear existing flow and collaborated with a client who lacked a defined vision for the new application. Despite these obstacles, our team embraced the complexity with determination and ingenuity, turning every challenge into an opportunity to excel. We worked tirelessly to decode the outdated system and aligned ourselves with the client's evolving expectations.
Business Impact
Business Impact
The tool had a noticeable impact on both efficiency and risk management for the company. The UX design streamlined workflows, minimized compliance bottlenecks, and enabled faster development cycles. Moreover, early user feedback highlighted the tool’s ease of use, saving substantial time in compliance checks. Key Outcomes: * Significant reduction in compliance review times, accelerating project timelines. * Increased compliance accuracy, reducing legal risks by automating checks for new OSS components. * User satisfaction rates climbed as team members found the tool easier to navigate and use.
Business Impact
The tool had a noticeable impact on both efficiency and risk management for the company. The UX design streamlined workflows, minimized compliance bottlenecks, and enabled faster development cycles. Moreover, early user feedback highlighted the tool’s ease of use, saving substantial time in compliance checks. Key Outcomes: * Significant reduction in compliance review times, accelerating project timelines. * Increased compliance accuracy, reducing legal risks by automating checks for new OSS components. * User satisfaction rates climbed as team members found the tool easier to navigate and use.
The Result
The revamped OSS review kit transformed the telecom giant’s internal processes, delivering a seamless, modernized user experience. With enhanced efficiency, centralized information, and tailored customization options, the solution significantly reduced cognitive load and streamlined workflows. The user-centric design not only boosted productivity but also set a new benchmark for internal enterprise applications, empowering the organization to adapt and thrive in a dynamic, fast-paced environment.
The Result
The revamped OSS review kit transformed the telecom giant’s internal processes, delivering a seamless, modernized user experience. With enhanced efficiency, centralized information, and tailored customization options, the solution significantly reduced cognitive load and streamlined workflows. The user-centric design not only boosted productivity but also set a new benchmark for internal enterprise applications, empowering the organization to adapt and thrive in a dynamic, fast-paced environment.
